Privacy policy

At Karvi Dryfruits, we respect your privacy and are committed to protecting the personal information you share with us when you visit www.karvidryfruits.com or place an order. This privacy policy explains what information we collect, how we use it, how we protect it, and the choice you have regarding your data. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect information in the following ways:

Information you provide directly — When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect your name, email address, phone number, shipping and billing address, and any other details you choose to share with us, such as messages sent through our contact form or grievance requests.

Payment information — When you make a purchase, your payment is processed through a secure third-party payment gateway. We do not collect or store your full card number, CVV, or net banking credentials on our servers.

Automatically collected information — When you browse our Website, we may automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, and the date and time of your visit, through cookies and similar tracking technologies.

Order and communication history — We keep a record of the products you have ordered, delivery status, and any correspondence with our customer support team, so that we can assist you better with future queries.

2. How We Use Your Information

We use the information we collect for purposes including:

Processing and delivering your orders for almonds, cashews, pistachios, walnuts, dates, raisins, and other dry fruit products
Communicating with you about order confirmations, shipping updates, and delivery status
Responding to customer support queries, complaints, and grievances
Sending promotional offers, discounts, or newsletters, where you have opted in to receive them
Improving our Website, product range, and overall customer experience
Detecting and preventing fraud, unauthorised transactions, or misuse of our Website
Complying with applicable legal and regulatory requirements

3. Cookies

Our Website uses cookies and similar technologies to enhance your browsing experience, remember your cart items, understand how visitors use our site, and show relevant content. You can choose to disable cookies through your browser settings; however, doing so may affect certain features of the Website, such as the shopping cart functionality.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with:

Logistics and courier partners, to facilitate delivery of your order to the correct address
Payment gateway providers, to securely process your payment
Service providers who assist us with Website hosting, analytics, email communication, or customer support, under confidentiality obligations
Government or regulatory authorities, where required by applicable law, court order, or to protect our legal rights

5. Data Security

We implement reasonable technical and organisational security measures — including secure servers, encrypted payment processing, and restricted internal access — to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including order processing, customer support, and compliance with our legal and accounting obligations, after which it is securely deleted or anonymised.

7. Your Rights and Choices

You have the right to:

Access and review the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to our legal obligations to retain certain records
Opt out of promotional emails or SMS/WhatsApp communications at any time by contacting us or using the unsubscribe link in our emails

To exercise any of these rights, please write to us at karvidryfruits@gmail.com.

8. Children's Privacy

Our website and products are not directed at children under the age of 18, and we do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us so we can remove it promptly.

9. Third-Party Links

Our website may occasionally contain links to third-party websites, such as social media platforms. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their respective privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised “Last updated” date. We encourage you to review their respective privacy policies.