Terms & Conditions

Welcome to Karvi Dryfruits! These Terms & Conditions ("Terms") govern your use of the website www.karvidryfruits.com ("Website", "we", "us", "our") and your purchase of any products listed on it. By browsing our Website or placing an order with us, you agree to be bound by these Terms in full. If you do not agree with any part of these Terms, please do not use this Website.

Karvi Dryfruits is an online store based in Punjab, India, offering a curated range of premium dry fruits, nuts, seeds, and healthy snack products including almonds, cashews, pistachios, walnuts, raisins, dates, and mixed dry fruit gift packs. We aim to make it simple and safe for customers across India to buy dry fruits online, with quality assurance and reliable delivery.

1. About These Terms

These Terms, along with our Privacy Policy, Shipping Policy, and Cancellation/Refund Policy, form the complete agreement between you and Karvi Dryfruits regarding your use of this Website. We may update these Terms from time to time to reflect changes in our business, products, or applicable law. Any changes will be posted on this page with a revised "Last updated" date, and continued use of the Website after such changes constitutes your acceptance of the updated Terms.

2. Eligibility to Use This Website

By using this Website, you confirm that you are at least 18 years of age, or are accessing the Website under the supervision of a parent or legal guardian. You also confirm that all information you provide to us — including your name, shipping address, phone number, and email address — is accurate, current, and complete.

3. Products and Pricing

We make every effort to ensure that product descriptions, images, weights, and prices displayed on the Website are accurate at the time of listing. However, dry fruits are natural agricultural products, and minor variations in colour, size, shape, and moisture content between batches are normal and do not indicate a defect.

All prices listed on the Website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change product prices, descriptions, and availability at any time without prior notice. In the rare event that a product is mispriced due to a technical or typographical error, we reserve the right to cancel that order and refund any amount already paid.

4. Placing an Order

When you place an order on karvidryfruits.com, you are making an offer to purchase the selected products. An order is confirmed only once we send you an order confirmation via email or WhatsApp/SMS. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, unauthorised or illegal activity, stock unavailability, or errors in pricing or product information.

Please double-check your shipping address, contact number, and order details before confirming checkout, as incorrect details may lead to delivery delays or failures that are beyond our control.

5. Payments

We accept payments through secure, industry-standard payment gateways, including UPI, debit/credit cards, net banking, and other digital payment methods as made available on the Website. We do not store your card or banking details on our servers; all payment information is processed directly by our payment gateway partners, who follow applicable data security standards.

6. Product Quality and Food Safety

We source our almonds, cashews, pistachios, walnuts, raisins, dates, and other dry fruits from trusted suppliers and pack them with care to preserve freshness and quality. All products are packed and dispatched in accordance with applicable food safety guidelines. If you have any concerns about the quality or condition of a product received, please refer to our Cancellation/Refund Policy for the process to raise a complaint.

7. Intellectual Property

All content on this Website — including the Karvi Dryfruits name, logo, product photographs, descriptions, graphics, and layout — is the property of Karvi Dryfruits and is protected under applicable intellectual property laws. You may not copy, reproduce, republish, or use any content from this Website for commercial purposes without our prior written consent.

8. User Conduct

You agree not to misuse the Website in any way, including attempting to gain unauthorised access to our systems, uploading harmful code, submitting false information, or using the Website for any unlawful purpose. We reserve the right to suspend or terminate access to any user who violates these Terms.

9. Limitation of Liability

While we take every reasonable precaution to ensure the quality of our products and the accuracy of information on this Website, Karvi Dryfruits shall not be held liable for any indirect, incidental, or consequential loss or damage arising out of the use of this Website or the purchase of our products, except as required under applicable Indian law. Our total liability in respect of any order shall not exceed the amount paid by you for that order.

10. Force Majeure

Karvi Dryfruits shall not be responsible for any delay or failure in performance resulting from events beyond our reasonable control, including but not limited to natural disasters, strikes, transportation disruptions, government restrictions, or courier/logistics partner delays.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts at Sahibzada Ajit Singh Nagar (Mohali), Punjab, India.