Cancellation Refund Policy

At Karvi Dryfruits, we take great care in sourcing, quality-checking, and packaging every order of almonds, cashews, pistachios, walnuts, dates, raisins, and other dry fruit products before they are shipped to you.

Because we deal in edible, perishable food items, we follow a strict no-return, no-refund policy once an order has been placed and confirmed, except in the limited circumstances described below. Please read this policy carefully before placing your order.

1. No Return & No Refund Policy

Due to the perishable, consumable nature of dry fruits and food products, and for hygiene and food safety reasons, we do not accept returns and do not offer refunds once an order has been successfully placed, packed, and dispatched.

We are unable to accept returned food products once they have left our facility, as we cannot verify the storage or handling conditions after delivery, which could compromise product safety and quality for other customers. By placing an order on karvydryfruits.com, you acknowledge and agree to this policy.

2. Order Cancellations

You may request cancellation of your order only before it has been packed or dispatched for shipping. To request a cancellation, please email us at karvidryfruits@gmail.com with your order number as soon as possible after placing the order. Once an order has moved to the “packed” or “dispatched stage, it can no longer be cancelled.

If a cancellation request is approved before dispatch, any amount paid will be refunded to your original payment method within 5-7 business days.

3. Exceptions – Damaged, Defective, Wrong, or Expired Products

While we generally do not offer returns or refunds, we want every customer to receive genuinely good-quality products. As a limited exception to this policy, we will review claims and, at our sole discretion, offer a replacement or store credit (not a cash refund) in the following cases only:

The product received is visibly damaged, spilt, or the packaging is tampered with at the time of delivery
You received the wrong product compared to what you ordered
The product is found to be expired or past its best-before date at the time of delivery

To raise such a claim, you must:

Contact us at karvidryfruits@gmail.com within 48 hours of delivery
Share your order number, clear photographs (and an unboxing video, if possible) of the product and packaging, along with a brief description of the issue

Claims raised after 48 hours of delivery, or without adequate photo/video evidence, unfortunately cannot be considered. Once we review and verify your claim, we will inform you of the resolution, which may include a replacement of the affected items or a store credit at our discretion.

4. Change of Mind

We are unable to accept returns, exchanges, or offer refunds simply due to a change of mind, incorrect quantity ordered, or personal taste preference, once an order has been confirmed and dispatched. We encourage you to review the product description, weight, and images carefully before placing your order.

5. Failed or Undelivered Orders

If an order is returned to us by the courier due to an incorrect address, the recipient being unavailable after multiple delivery attempts, or the location being unserviceable, we will contact you to arrange reshipment or, at our discretion, process a refund minus any shipping and handling costs already incurred.

6. Refund Method and Timeline

Where a refund is approved under this policy, the amount will be credited back to the original payment method used at the time of purchase within 5-7 business days of approval. Please note that the actual credit may take a few additional days to reflect, depending on your bank or payment provider.